1. Introduction & Our Commitment to Your Privacy

At Tandaubar, we recognize that your privacy and digital security are of paramount importance. This Privacy Policy outlines our transparent practices regarding the collection, use, and disclosure of your personal information when you visit or make a purchase from our website. We are committed to ensuring that your data is protected with the highest industry standards, providing you with a secure environment to explore and purchase our professional Bento Minis Cutters and Precision Debosser Sets. By using our services, you consent to the data practices described in this policy.

2. Detailed Information We Collect

To provide you with a seamless shopping experience and to fulfill your orders efficiently, we collect two primary categories of information:

Order Information

When you make a purchase or attempt to make a purchase through Tandaubar, we collect specific information from you, including:

  • Personal Identifiers: Name, billing address, shipping address, and phone number.
  • Payment Information: Payment method details (processed through secure, encrypted gateways).
  • Communication Data: Email address used for order confirmations and customer support.

Device Information

When you visit the Site, we automatically collect certain information about your device, which includes:

  • Technical Data: Information about your web browser, IP address, and time zone.
  • Interaction Data: Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
  • Cookies: We use cookies, log files, and web beacons to ensure the site loads correctly and to enhance your navigation experience.

3. How We Use Your Personal Information

We use the information we collect in the following ways to serve you better:

  • Order Fulfillment: To process your payments, arrange for shipping via our international logistics partners (UPS, FedEx, USPS, DHL), and provide you with invoices and order confirmations.
  • Risk Management & Fraud Prevention: We screen our orders for potential risk or fraud. Specifically, we use your IP address and billing information to protect both the consumer and our store from unauthorized transactions.
  • Customer Support: To communicate with you regarding your inquiries, feedback, or any issues related to your creative baking tools.
  • Marketing (With Consent): In line with the preferences you have shared with us, we may provide you with information or advertising relating to our latest designs and exclusive offers.

4. Information Sharing & Our Strict "Zero-Sale" Policy

Zero-Sale Policy

Tandaubar operates on a foundation of trust. We solemnly pledge that we do not, and will never, sell, rent, or lease your personal data to any third party for their marketing purposes. Your data is not a commodity; it is a private asset that we guard.

Essential Third-Party Sharing

We only share your Personal Information with third parties that are essential to our operations:

  • Service Providers: We use industry-leading e-commerce and payment platforms to power our online store.
  • Logistics Partners: We share your shipping details with carriers like UPS, FedEx, USPS, and DHL to ensure your Bento Minis Cutters reach your doorstep safely.
  • Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Payment Security & PCI-DSS Compliance

Your financial security is our top priority. We implement the following protections:

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology with AES-256 bit encryption to protect your data during transmission. This ensures that your payment details are unreadable to anyone but the secure payment processor.
  • PCI-DSS Standards: We strictly adhere to the Payment Card Industry Data Security Standard (PCI-DSS).
  • Zero Local Storage: We do not store your full, raw credit card information on our local servers. All payment processing is handled by verified, high-security third-party gateways that maintain the highest level of financial compliance.

6. Cookies & Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • Opt-Out Options: You can opt-out of targeted advertising by using the following links:
  • Cookie Management: Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our site, such as the shopping cart.

7. Your Global Privacy Rights (GDPR & CCPA)

Regardless of where you are located, Tandaubar respects your right to control your data. Depending on your jurisdiction (such as the EU under GDPR or California under CCPA), you have the following rights:

  • Right to Know & Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Delete (The Right to be Forgotten): You have the right to request that we permanently delete your personal data from our systems.
    To exercise any of these rights, please contact our Privacy Team at [email protected].

8. Data Retention & Protection of Minors

  • Data Retention: When you place an order through the Site, we will maintain your Order Information for our records for tax and legal compliance purposes unless and until you ask us to delete this information.
  • Protection of Minors: Tandaubar is not intended for individuals under the age of 18. We do not intentionally or knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

9. Contact Our Privacy Team

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your data rights, please contact us using the details below:

  • Store Name: Tandaubar
  • Privacy Email: [email protected]
  • Phone: +852 93638244
  • Address: 3A 42 Smithfield Kennedy Town, Hong Kong
  • Operating Hours: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)