Introduction

Welcome to Tandaubar. We are dedicated to providing a seamless, secure, and highly efficient delivery experience for our specialized Bento Minis Cutters and Precision Debosser Sets. We understand that when you order our artisan tools, you are eager to start your creative projects. This policy is designed to offer full transparency regarding our logistics, ensuring you know exactly when and how your order will arrive.

Shipping Destinations & Restrictions

To ensure the safe and intact delivery of our precision baking tools, we proudly offer Worldwide Shipping to customers across the globe.

Important Notice on Delivery Addresses: Due to the delicate nature of our 3D-molded products and the specific requirements of our premium carriers, we cannot deliver to P.O. Boxes or APO/FPO/DPO military addresses. We require a physical residential or business address to guarantee that your package is handled with the care it deserves and to maintain accurate tracking throughout the journey. We appreciate your understanding in helping us maintain these high delivery standards.

Shipping Rates & Costs

At Tandaubar, we believe in a straightforward and transparent checkout process with no hidden surprises.

  • Free Standard Shipping: We are pleased to offer Free Shipping on all orders shipped worldwide.
  • Transparent Calculation: The shipping cost is automatically calculated and clearly displayed as $0.00 during the checkout process before you finalize your payment. The total you see is the final price you pay.

Order Processing & Delivery Timelines

We pride ourselves on rapid fulfillment to get our tools into your hands as quickly as possible. Please refer to the following timeline breakdown:

  • Order Cut-off Time: 2:00 PM (GMT+8 / Hong Kong Standard Time). Orders placed after this time, or on weekends/public holidays, will begin processing on the following business day.
  • Handling Time: Your order will undergo quality inspection and secure packaging within 1 business day (Monday - Friday).
  • Transit Time: Once dispatched via our trusted carriers (UPS, FedEx, USPS, or DHL), delivery typically takes 7 to 12 business days (Monday - Friday).
  • Total Estimated Delivery Time: > Handling Time (1 Day) + Transit Time (7-12 Days) = 8 to 13 Business Days total delivery.

Order Tracking & Split Shipments

Transparency is key to a stress-free shopping experience.

  • Tracking Number: As soon as your order is dispatched, you will receive an automated email containing your tracking link. Please allow 24-48 hours for the tracking information to be updated and activated in the carrier's system.
  • Split Shipments: If your order contains multiple items or includes a pre-order product, we may ship items separately to ensure you receive available tools as soon as possible. You will receive separate tracking numbers for each package at no additional cost.

Address Accuracy & Missing Packages

  • Address Accuracy: It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Tandaubar is not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete address information provided by the user.
  • Missing Packages: If your tracking information states that your package was "Delivered" but you have not received it, please check with neighbors or your local carrier office first. If the package remains missing, please contact the carrier to initiate an investigation. Our support team is happy to provide any documentation needed to assist you in this process.

Damaged in Transit

We take extreme care in packing our artisan cutters to prevent damage. However, if your items arrive damaged due to transit mishandling:

  1. Please inspect your package immediately upon arrival.
  2. Report any damage to us within 48 hours of delivery.
  3. Send clear photos of the damaged items and the exterior packaging to [email protected].
    We will prioritize your case and arrange for a replacement or a full refund immediately.

Professional Support & Contact

In compliance with GMC verification standards, our verified contact details are listed below for any shipping-related inquiries:

  • Store Name: Tandaubar
  • Email: [email protected]
  • Phone: +852 93638244
  • Address: 3A 42 Smithfield Kennedy Town, Hong Kong
  • Operating Hours: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)